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BSc (Hons) Information Technology Service Management

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University of Suffolk on Ipswich Waterfront
UCAS code: 
Institution code: 
West Suffolk College


Three years full-time.

Four and a half to nine years part-time.

This course will start in 2019.

Typical Offer: 

2019 entry: 112 UCAS tariff points (or above)

BBC (A-Level), DMM (BTEC).

Please see Entry Requirements below.

This course is delivered at the University of Suffolk at West Suffolk College in Bury St Edmunds.


The demand for graduates in the IT industry is high, with excellent career opportunities in areas such as Network and Systems Administration, DevOps, Systems Testing and QA, IT Services, Database Administration, and Project Management. The BSc (Hons) IT Service Management degree has a specific emphasis on the provision of effective and reliable IT services, equipping students with the technical and professional knowledge and skills required to implement solutions - using the same technology that underpins the worlds most successful organisations. The courses have been designed in line with the Computing Subject Benchmark Statement (QAA, 2007) provided by The Quality Assurance Agency for Higher Education (QAA), who monitor standards and quality of higher education in the UK. In addition, the courses take into account the advice and requirements of BCS, The Chartered Institute for IT and local industry representatives.  

The course is delivered by industry experienced lecturing staff qualified in both teaching and their specialism. You will experience a supportive, community based learning environment, with small group supportive teaching and one-to-one mentoring. There are excellent prospects for graduates, due to strong connections with industry. In addition, you have the opportunity to attend regular guest lectures from speakers in industry and there are frequent opportunities for partnerships with companies for project based lessons.

For more information and current updates go to the Facebook page.

You can view a selection of student work.

There are also a selection of learning videos to view.

Course modules

The demand for graduates in the IT industry is high, with excellent career opportunities in areas such as Computer Networking, IT Services, Database Administration, and Project Management.

The BSc (Hons) IT Service Management degree has a specific emphasis on the provision of effective and reliable IT services, and aims to equip you with the technical and professional knowledge and skills required to implement solutions - using the same technology that underpins the world’s most successful organisations.

Full downloadable information regarding all University of Suffolk courses, including Key Facts, Course Aims, Course Structure and Assessment, is available in the Definitive Course Record.

Principles of IT Service Management

This module provides insight into operating principles and guidance frameworks relating to IT Service Management. Key service operation and design themes are explored and models of best practice are introduced. Students are given the opportunity to explore real world examples of IT Service Management practice.

Indicative Content and Technology: IT Service Management Frameworks, IT Service Lifecycle, IT Service Management Design and Operation, IT Service value and business value enhancement, Evaluation of services, etc.


Database Principles and Practice

The importance of data-rich applications has increased in recent years and continues to develop further as organisations place ever more value in their data. This module provides grounding in database design and implementation. It provides learners an opportunity to practice a range of database development techniques which can be used in a variety of computing contexts.

Indicative Content and Technology: Database design tools, Database Management Systems (DBMS), e.g. Microsoft SQL Server, etc.

Operating System Support

This technical module focuses on the technical principles and support processes appropriate for the configuration, deployment and ongoing support requirements associated with computer operating systems within an organisational and commercial context. The objective is the development of technical and interpersonal skills associated with Technical Support staff. Students are given the opportunity to explore real-world examples of configuration, support and deployment through practical work.

Indicative Content and Technology: Operating system installation, configuration and maintenance (e.g. Windows 10, Linux, etc.) including security features, system accounts, network connectivity, monitoring, performance, reliability issues, configuring network settings and security, configuring shared resources (disks, files, folders, printers, etc.,).


Network Infrastructure

This module introduces the principles of networks and internetworks, and the practice of their design, deployment and support. The module covers the use, role and purpose of essential network infrastructure devices (interfaces, switches, routers and cabling, etc.) with the opportunity to practice a range of technical, network-related activities.

Indicative Content and Technology: TCP/IP and the OSI 7 Layer Model, Routing (routers, routing tables, routing protocols, routable protocols); Subnets (subnet masks, VLSM, binary/decimal and decimal/binary conversion), Encapsulation (segments, packets, frames),  Fault location and analysis, etc.


Computing Fundamentals

The purpose of this module is to provide learners with knowledge of the core concepts and principles associated with computation and computer technology including computer systems, number systems, data and file formats and storage, algorithms and data structures, operating systems, networking and security. The module will encourage learners to explore and evaluate different approaches to solving a problem and effectively communicate the results of their studies.

Indicative Content and Technology: Fundamental aspects of computing / computer science, networking, security, and operating systems, e.g. Linux, etc.


Experience Design

Creating technology experiences around the needs of the user is of paramount importance in today’s digital world. The experience design module introduces the topic from different perspectives by investigating User Experience Design (UX), Interaction Design and the customer experience. The module also explores the design and prototyping of experiences for current platforms.

Indicative Content and Technology: UX, Interaction Design, prototyping tools.


Industry, Professional and Project

The purpose of this module is to provide learners with the opportunity to develop personal, professional and project management skills in relation to their intended industry sector. The project will reflect those found within each industry sector as closely as is reasonably practicable. The module provides the opportunity for students to work with those in their own and other disciplines. In addition, learners will be able gain an insight into the theories of project management, methodologies and team dynamics.

Indicative Content and Technology: Project management theories, methodologies and wider issues, such as Agile, Scrum, Lean, DevOps, Law, Ethics and Professionalism, etc. Working in a cross-disciplinary team with students from the Software Development, Computer Games Technology and IT Service Management degrees.


Management Information Systems

In many undertakings it is clear that better information leads to better outcomes. Management Information Systems are crucial to the successful operation of organisations. The rules of construction for Management Information Systems need to be explored and understood. This module provides grounding in the theory and practice of Management Information Systems. It provides learners with an opportunity to examine a range of technologies which can be used to support the generation and use of management information.

Indicative Content and Technology: Current developments in Management Information Systems, for example, Business Intelligence. Utilising technologies for MIS, e.g. Database Management Systems (DBMS), Office Applications, Plug-ins, etc.


Routed Networks

This module covers the area of networking and internetworking technology including the implementation, control, monitoring and operation of networking and internetworking infrastructure (including switches and routers). Practical work to configure routers is included to underpin the aim of developing a critical understanding of routing concepts and to provide the basis for implementation of internetworks with verification, monitoring and troubleshooting of routing operations.

Indicative Content and Technology: Network routers, route determination, route selection, packet forwarding, static routing, dynamic routing, and multiple routing protocols, routing classifications (e.g. distance-vector and link-state), example protocols (e.g., RIP, OSPF, EIGRP).


Server Administration

The module considers the technical management of network servers. Practical technical server administration is covered along with work to contextualise server administration within an effective overall IT Service.

Indicative Content and Technology: Industry-standard server systems and software (e.g., Microsoft Windows Server), server administration processes, technical management practices, etc.


Server Installation and Configuration

This module considers the progress from service design to service implementation focusing specifically on the installation and configuration of servers. Building on the ITIL model, the module considers: Service Design, Service Transition and Service Operation as it relates to the installation and configuration of Network Servers. Issues include: Capacity Management, Availability Management; Service Continuity Management, Information Security management, and Access Management.

Indicative Content and Technology: ITIL framework (Service Design, Service Transition and Service Operation), server installation (e.g. Microsoft Windows Server, etc), server configuration, etc.


Skills in Research and Problem Solving

This module encourages learners to perform research, analyse findings, critical evaluate and effectively present outcomes, conforming to academic standards. Learners will be required to select appropriate, high quality sources for their research and to employ established analysis techniques in order to produce and present information, arguments and outcomes in a variety of forms. This module also prepares learners for higher level study and their final year project.

Indicative Content and Technology: Investigation of an area of interest within Computing, as chosen by the student, using research publications from sources such as the ACM Digital Library (which provides academic journals, conference proceedings, magazines, and e-books).


Computer Security

The module covers the major threats and risks that affect the security of a network and the systems that rely on it (network security), and the major threats to data in both structured and unstructured form (data security). The module will present techniques that aim to counter these threats and minimise risks with technical mechanisms.

Indicative Content and Technology: Information, Network and Data Security. Cryptography, authentication, access control, detection systems.


Digital Innovation and Entrepreneurship

This module explores innovation and entrepreneurship in the digital space. The nature of innovation and entrepreneurship, and the digital economy will be examined. Potential ideas for harnessing technology in order to meet an identified need or opportunity will be considered, highlighting the need for professionalism and good practice within research and development.

Indicative Content and Technology: Innovation and entrepreneurship in the digital space. 'Tech Start-ups', networking, planning, funding, research and development, globalisation, sustainability.


Information Technology Strategy

Obtaining business value and advantage from information system technology is a significant challenge for senior management. To obtain it, it is necessary to understand and evaluate the principles and nature of the organisation’s business strategy and IT strategy. To be effective, an IT strategy must be subordinate to, but aligned with, the business strategy. However, changes in IT can provoke changes in business strategy meaning that the relationship may be complex and reciprocal. This module questions the relationship between the business and IT strategies seeking to identify best practice "rules" to underpin continuous improvement and service evolution. It requires a focus on technology development, frameworks for strategic development and alignment as well as methods for coping with service transition and change.

Indicative Content and Technology: Frameworks and approaches (e.g. ITIL, IT4IT, Enterprise Architecture, Operating Model, etc.,), optimising business value through IT deployment, IT strategy, IT infrastructure, etc.


IT Resource Management Systems

The purpose of this module is to provide learners with the opportunity to investigate and experiment with systems for the purpose of supporting a variety of IT Service Management processes. Learners will gain a clear understanding of current and emerging technologies and issues that surround their use, including the benefits and limitations in relation to accurately supporting an organisation’s processes. Due to the rapid evolution of IT systems, there is often a degree of uncertainty involved in incorporating new components into an existing system. This experience will help learners to prepare for working in an adaptable role.

Indicative Content and Technology: High-performance interoperable systems, Cloud and elastic computing, File storage, sharing, and management, Content Management Systems (CMS), Fault logging and fault management systems, Asset Management, Customer Relationship Management (CRM) Systems, Testing, Key issues including: scalability, reliability, redundancy, backup, security, etc.


Final Project

The final project gives students the opportunity to explore areas of interest in computing and to build on knowlegde gained from other modules on the course. The research may involve, for example, the development of an app, web service, or smart device.

Indicative Content and Technology: The proposal, planning, research, development, and presentation of a dissertation and related work. The technology used will be selected by the student, as appropriate to the project.


Career opportunities

Our recent computing graduates have started careers in Network and Systems Administration, DevOps, Systems Testing and QA, IT Services, Database Administration, and Project Management.

Fees and finance


Tuition fees are subject to agreement by the Office for Students and we expect them to be confirmed in late autumn 2018.

  • Full-time tuition fee: £9,250 p.a.
  • Part-time tuition fee: £1,454 per 20 credits (Please contact the Infozone for further information)
  • International tuition fee: £11,790 p.a.

Further Information                                                       

  • Detailed information about Tuition Fees
  • Find out more about Financial Support eligibility.
  • Also see Loans and Grants.
  • At University of Suffolk, your tuition fees provide access to all the usual teaching and learning facilities that you would expect. However, there may be additional costs associated with your course that you will need to budget for. See Course Costs.


    Entry requirements

    This course will start in 2019.

    Academic Requirements

    2019 entry: 112 UCAS tariff points (or above), BBC (A-Level), DMM (BTEC).

    Also see How to Apply.

    International Requirements

    IELTS 6.0 overall (minimum 5.5 in all components) where English is not the students' first language.

    Also see International and EU.      

    Transferring Credit

    If you have previously studied at higher education level before you may be able to transfer credits to a related course at the University of Suffolk and reduce the period of study time necessary to achieve your degree.


    Module Leader on Computing Courses

    Course Leader, BSc (Hons) Software Development and BSc (Hons) IT Service Management