Privacy Policy - Online Shop

The University of Suffolk, whose head office is at Waterfront Building, Neptune Quay, Ipswich, Suffolk IP4 1QJ ("we" or "us") is committed to preserving your privacy. Please read the following to understand how we use and protect the information that you provide to us when you shop with us.

By registering on the University of Suffolk online shop website (the "Site") you consent to the collection, storage, use and transfer of your Personal Data as defined in the EU General Data Protection Regulation 2018 ("GDPR") and the Data Protection Act 2018 by us under the terms of this Privacy Policy.

Data That We Collect From You

We collect Data about you when you register with us to purchase goods and services from the Site or otherwise provide us with your personal details (such as name, contact details, e-mail address, credit card details).

Use of Your Data

We use your Data:

  • to enable us and our suppliers to supply you with the goods, services and information which you have requested;
  • to analyse the information we collect so that we can administer, support, improve and develop our business as well as goods and services we offer;
  • to contact you in order to send you details of our goods and services which may be of interest to you;
  • to provide you with access to certain parts of the Site; and
  • for all other purposes consistent with the proper performance of our operations and business.

We may contact you by post or telephone as well as by e-mail. If you change your mind about being contacted in the future by any of these means then please let us know.

Disclosure of Your Data

The Data you provide to us will be treated as confidential. However we may disclose your Data to other third parties (including suppliers) who act for us for the purposes set out in the policy or for purposes approved by you.

Unless required to do so by law we will not otherwise share, sell or distribute any of the Data you provide to us without your consent.


A "cookie" is a piece of software that attaches to the hard drive of your computer and remembers information about the configuration of your computer.

We use this information to track your movements through our Site to find out how it is being used and to assess its usefulness. Data about you is not collected during the tracking process.

We use persistent cookies if you have registered with us on-line. These cookies allow us to make the logging-in process easier and more secure. They will also be used to recognise you when you return to the Site. We also use session cookies that will hold your data on our Site until such time as you logout.

You can disable the cookies that we attach if your browser supports this. For further information on how to do this, please refer to However you should bear in mind that if you exercise this option you may be unable to use some of our on-line services.

Third Party Websites

Because we want your experience of our Site to be as informative and useful as possible we provide a number of links to websites operated by third parties ("Third Party Websites"). Please be aware that we do not control such Third Party Websites and that such Third Party Websites may send their own cookies to users or otherwise collect data or solicit personal information. We assume no responsibility for the information gathering practices of Third Party Websites that you are able to access through our Site and we encourage you to review each Third Party Website's privacy policy before disclosing any personally identifiable information.


We employ security measures to protect your Data from access by unauthorised persons and against unlawful processing, accidental loss, destruction or damage.

Please help us keep our records updated by informing us of any changes to your e-mail address and other contact details.

Changes to Our Privacy Policy

We may amend this Privacy Policy from time to time. If we make any substantial changes we will notify you by posting a prominent notice on our Site.

Your Rights

You have the right to ask for a copy of the Data held by us in our records as well as the right to require us to correct any inaccuracies in your information. Should you wish to access your data or request correction of your data you should contact the Data Protection Team, details below.

Contact Us

If you have any queries concerning your Data or any questions on our use of the information then please contact or write to

Data Protection Officer
University of Suffolk
Waterfront Building
Neptune Quay
IP4 1QJ.

For technical problems, please email: