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App to support communities is launched with the help of the University

6 Apr 2020 10:00AM

A new app to support communities during the Coronavirus outbreak has been launched, with the help of the University. 

The TRIBE Volunteer app is being rolled out by the ‘Home, But Not Alone’ service. It allows volunteers, charities, town and parish councils, community and religious groups to log their details to offer support, while those in need can request help and the two will be connected via the app.  

Professor Nicholas Caldwell, Professor of Information Systems Engineering, explains the University’s role, “Firstly we needed to identify the problems faced by other digital initiatives which had aimed to try and reduce social exclusion. Secondly we undertook multiple usability and accessibility tests of the app using staff and student volunteers. This highlighted a number of areas where our colleagues at Bronze Software Labs were able to improve the app.”  

“Over the course of the project, the TRIBE app became much more usable for people with limited digital skills and with sight impairments. Sian Cook was our Research Associate on the project and it is with thanks to her and the volunteer testers that we were able to contribute our skills, knowledge and expertise in bringing the app to those who need it.”  

TRIBE Volunteer, can be downloaded from the Apple App Store and Google Play Store.  

The ‘Home, But Not Alone’ service has been created by partners from Suffolk’s councils, police, health bodies and charitable organisations. 


University of Suffolk Press Office
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