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IT Service Desk Analyst (Ref:080)

Salary range: 
£23,754 to £26,715 pa, pro rata

Required full time, for a fixed term until July 3, 2020 to work within the IT Services Department at the University. We are looking for a person with a strong customer service background, who enjoys face-to-face interaction with others and wishes to make a difference to people’s days. Previous experience of working within an Information Technology related discipline is not required, as on the job training will be provided.

Candidates should note that this is a very hands-on role, with lots of opportunities to interact with staff and students, who work and study at this new and vibrant, University.

For an informal discussion about the role please contact the IT Service Desk team on 01473 338222 or

Interview date: Wednesday 9th October 2019

We are actively committed to growing and supporting a diverse workforce and welcome applications from all backgrounds and communities. We particularly welcome applications from black and ethnic minority candidates and from candidates with a disability who are currently under-represented within our workforce. 

We consider flexible working requests for all our vacancies.

Closing date: 
Friday, September 20, 2019 - 17:00

How to apply:

  1. Read the Guidance Notes and Privacy Notice
  2. Fill in the Application Cover Sheet
  3. Fill in the Equal Opportunities Monitoring Form
  4. Attach a curriculum vitae and a covering letter setting out clearly how you meet the essential and desirable criteria for the post

EITHER return them as Word (.doc) or Rich Text Format (.rtf) attachments by email to including the post title and reference number in the email subject heading
OR by post to:

The Human Resource Team
University of Suffolk
Waterfront Building
Neptune Quay
Ipswich IP4 1QJ

After submitting your application, if you have not heard from us before the interview date shown, please assume you have not been shortlisted for interview.

If you would like to request support or ask questions about any of our vacancies, or us as an employer, please contact us via the email above or by telephoning 01473 338351.

If you would like to view any documents in larger font, please do get in touch using the contact details above.