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Digital Process Administrator (Ref:131)

Salary range: 
£24,948 - £27,929 per annum, pro rata

1-year fixed term contract, full-time    

An exciting opportunity has become available within the Office for Student  Appeals, Complaints and Conduct (OSACC).  

About the department and the role 

The OACC department sits within the Directorate of Student Life and Registry Services, supporting students on their journey from enrolment through to graduation. OSACC provide procedural advice and guidance to students and staff on the University's policies and procedures on matters concerning student appeals, complaints and conduct and are responsible for managing casework related to the policies and procedures.   

The post holder will assist with the design and development of digital solutions to help support the processes associated with the work of OSACC, which includes Academic Appeals, Academic Misconduct, Fitness to Practise, Fitness to Study, Student Complaints and Student Discipline procedures.   

The OSACC team handle a significant volume of cases each academic year, supporting students and staff from across the University and its academic Partners. In light of growing student and case numbers there is an ambition to further digitise the processes in place used to track and manage cases in OSACC. This will improve the experience for students and staff, reducing the time for case resolutions to be reached, and allowing us to better understand and interpret our casework data.  

About you  

This role would suit a candidate who has a good understanding or interest in developing skills of low-code business applications/processes and wishes to expand their skills in this area. While we would welcome applications from those with a specific knowledge of Microsoft 365 and Power Platform applications, we would also welcome applications from anyone with general digital skills and a willingness to expand their understanding of these areas.    

If you feel that you could make a positive contribution within this opportunity, then we would love to hear from you. Please refer to the full job description for further details on the duties and requirements or to arrange an informal discussion about the role, please contact Lucy Whitmore via

Closing date: Wednesday 8th February, 5pm 

Interview date: w/c 20th February 2023 

We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds. If you share our values and our vision, you will find a home at the University of Suffolk.

How to apply:

  1. Read the Guidance Notes and Privacy Notice
  2. If you think you might need a visa to work in the UK, please check your eligibility here BEFORE you apply for the role.
  3. Fill in the Application Cover Sheet
  4. Fill in the Equal Opportunities Monitoring Form
  5. Attach a curriculum vitae and a covering letter setting out clearly how you meet the essential and desirable criteria for the post

Please return them as Word (.doc) or Rich Text Format (.rtf) attachments by email to including the post title and reference number in the email subject heading.

If you a have a disability and need to use a different method to apply for the role then please contact our recruitment team so we can make the adjustments to the process for you.

After submitting your application, if you have not heard from us before the interview date shown, please assume you have not been shortlisted for interview.

If you would like to request support or ask questions about any of our vacancies, or us as an employer, please contact us via the email above or by telephoning 01473 338351.

If you would like to view any documents in larger font, please do get in touch using the contact details above.