We will continue to update students via MySuffolk, Infozone and Brightspace.
Teaching is currently being delivered via online methods only. Please note the campus is currently closed, including the Library, however we are working towards the re-opening of campus facilities for teaching to start from 21 September.
We are looking forward to welcoming you to campus in September and working with you to create a safe and fulfilling place to study. The University of Suffolk will be starting its new academic year on 21 September 2020, with Nursing students starting on 7 and 14 September.
For Learning and Teaching information from September 2020 please click here
30 April 2020 Update: Information on temporary changes to assessment regulations.
Contact details for students studying at our Partner Colleges:
Our campus is closed, including the Library, to all but essential business functions. We are working towards the re-opening of facilities for teaching to start from 21 September.
Your safety and Social distancing
Before returning to campus, for your health and safety every student will be asked to complete a virtual health and safety update and induction related to returning to campus. For your safety, and for the safety of others, you will not be allowed to return until this has been taken. We are finalising this training at present and similarly all staff will be required to undertake this as well. It is important to recognise that as well as being aware of how the campus will work so that you and others can remain safe, we must all continue to take our own health and safety and that of others very seriously. It is therefore vital that we all practice behaviours that take this into account on our return to campus.
You will be aware of the relaxing of 2 metre social distancing guidelines recently announced by the Prime Minister. We are planning to work within the new ‘1 metre plus’ guidelines to ensure that our campus remains safe for all. Our institutional risk assessment will guide us in terms of what measures we need to put in place for our general purpose teaching and office space, whilst individual risk assessments on specialist areas (including, but not limited to, labs) will dictate what additional measures might be required in these locations.
It is highly likely that we will be moving to one-way systems around buildings and the campus more widely. We will look to stagger teaching breaks so that there are less students in social spaces at any one time. Teaching on campus will be in smaller groups to facilitate our approach to social distancing.
Please note that government guidelines do not prescribe the use of PPE in all circumstances and our individual risk assessments will identify whether this will be needed in specialist locations. More information will be forthcoming as this work is completed.
Infozone / Reception
Ask a question via:
· Telephone: 01473 338833 or 01473 338000
· Email: firstname.lastname@example.org
The daily charge for permit holders parking on the University Car Park will be suspended until further notice.
There is no change to the current charges in Athena Hall (to staff and student permit holders and to the general public) or in the Duke Street public car park.
The Wharf car park will be closed until further notice.Please be aware that enforcement of the car park terms and conditions will continue across the campus.
Information, Advice, Guidance and Support
All information, advice and support will be moving to remote and virtual delivery from week commencing the 23 March 2020. Anyone with an appointment or disability support will be contacted to explain the shift and make sure that they are able to engage remotely.
Screenings and Full Diagnostic Assessments for Specific Learning Difficulties
We are postponing all screenings and full diagnostic assessments for two weeks, initially. This is not a decision we have taken lightly, but is a necessary decision to ensure that the University can uphold its duty of care to students and staff. Anyone with an appointment will be contacted and their appointment rescheduled. We will keep this under close review.
Paddy and Scott's are now open for takeaway coffee, pastries and traybakes. Opening hours: Monday - Friday, 8am - 1pm.
Safety measures are in place, please stick to social distancing guidance.
The University is monitoring the UK Government's Immigration Advice which relates specifically to the Coronavirus (COVID-19) outbreak. As outlined in this guidance, UKVI will not be taking compliance actions against students who are unable to attend their studies due to the virus. However, we will maintain regular contact with you to ensure that we are able to support you as the situation evolves. A member of University Registry and Student Services staff will contact you once a week by phone or email, and we ask that you respond to this contact in a timely way.
As you will be aware, the University is moving teaching and assessment online. You should therefore engage with your studies online and continue to submit work in the normal way. If you are unable to study for a period because you become unwell, you should consider applying for Extenuating Circumstances (a period of additional time to complete your assessments) via OASIS.
The Home Office has set up a helpline for international students if they have immigration queries related to Coronavirus. The helpline can only speak to the visa holder or applicant about individual cases. If a third party wishes to speak on their behalf, they must have the visa holder’s permission. You can contact the helpline via 0800 678 1767 from Monday to Friday, 9am to 5pm, calls are free of charge or email CIH@homeoffice.gov.uk.
Any Tier 4 student with a question or query should contact email@example.com in the first instance.
If you chose to leave the UK, or have already left, but continue to engage with the University and your studies such that we are assured you are making academic progress and intend to complete your course or return to the UK in the next academic year, the University will not report your visa for cancellation. However, if concerns are raised about ongoing engagement by academic teams or any member of support staff, the University will adhere to UKVI regulations and will report these concerns promptly.
If you are not a current student, but have applied to study with us, view our applicant information.
I am a Tier 4 PhD student and I wish to travel home. What are the implications for my visa?
Provided that you continue to engage and progress academically, and remain in contact with your Supervisor at least monthly (via a virtual meeting such as Skype), the University will not need to take any action to withdraw our Tier 4 sponsorship and your Tier 4 immigration status will remain valid. If you are intending to leave the UK permanently and will submit your thesis remotely, please liaise with the Graduate School.
Can you advise me about travelling to another country as a Tier 4 student?
We’re sorry but we can only provide immigration advice to our students about the UK’s student Immigration rules. You can check the official government website for the country you would like to travel to.
I am a current Tier 4 visa student. What will happen if the situation continues and I can’t get back to the UK for the start of the next academic year?
We very much hope that the situation will improve and that you will be able to travel back to the UK in time for the start of term in September 2020. We will continue to update our published information as the situation progresses and our Student Records will be in touch with you later in the summer regarding re-enrolment for 2020/2021.
Can I work full time?
Tier 4 students can only work part-time during term-time, including during the time that teaching is to be delivered remotely due to the COVID-19. It’s important that you know what term-time applies to you as this varies for different courses/levels of study. If you have any questions about your term dates, contact your Course Administrator.
Support on how to access IT resources such as Office 365, can be found on the IT Services website.
If you are an Apprenticeship student please visit this page for specific information https://intranet.uos.ac.uk/apprenticeships
For information on student finance other funding, visit the funding page on MySuffolk.
If you have an enquiry or question please contact our Infozone by email firstname.lastname@example.org
All advisers are working remotely and students are able to book appointments via the usual online form which can be found via this link: intranet.uos.ac.uk/disability-and-wellbeing-appointment-booking
Student Services are using the chat function in Office 365 Teams to hold appointments either as a phone call via your computer or laptop, or with video connection. There is also an instant chat feature. You can choose which function you would like to use.
You can also contact advisers through the following emails:
Careers Team email@example.com
Finance Team firstname.lastname@example.org
Student Life email@example.com
Study abroad and International support firstname.lastname@example.org
Disability, Mental Health, Counselling and diagnostic assessments email@example.com
All students have access to Office365 Teams, you can find the link here: https://teams.microsoft.com
You can find useful information and video tutorials on how to use Office365 Teams via this link: https://support.office.com/en-us/article/start-and-pin-chats-a864b052-5e4b-4ccf-b046-2e26f40e21b5
Advice and wellbeing
The Department for Education (DfE) has launched a helpline to answer questions about COVID-19 (coronavirus) related to education. Students, parents and staff can contact the helpline by telephone and email on 0800 046 8687 and DfE.firstname.lastname@example.org. The helpline is open from 8am to 6pm, Monday to Friday.
You can find the latest information and advice on COVID-19 at www.gov.uk/coronavirus.
If you are feeling anxious about coronavirus, please visit this webpage from Mind which contains advice and sources of support.
Our Student Services team have also pulled together a list of wellbeing resources on MySuffolk.
Specific Learning Difficulties Assessments
The Specific Learning Difficulties Assessment and Standards Committee (SASC) regulate the way in which assessments must be conducted. At present SASC have advised that it is not possible to undertake full diagnostic assessments remotely. Current Public Health England advice means conducting face-to-face assessments is not feasible (further information is available on their website https://www.sasc.org.uk/NewsItem.aspx?id=85 ).
Student Services have directly contacted all students who were scheduled an assessment between March and July to advise and confirm new arrangements.
We are regularly reviewing sector advice, to establish interim arrangements, such as to be able to complete an interim assessment of need. As of June 2020, this guidance is still to be firmed up.
As we transitioned teaching, learning and assessment to online delivery, we were committed to ensuring that the delivery of learning, teaching, assessment reasonably meets the needs of all students.
Don't forget you can still receive specialist support from qualified advisors in Library and Learning Services, to view more information access: https://libguides.uos.ac.uk/academic/specialist-support/home
Advice for students in high risk groups and are shielding
First and foremost, if you have been issued any specific medical advice or instruction, we ask that you follow this advice or seek advice from your GP.
Through all our planning and risk assessment activities, the needs of students, including those who may fall within high risk groups susceptible to COVID-19 those who are shielding, have been fore in our considerations and actions. We recognise that students with medical conditions and students from Black, Asian or Minority Ethnicity groups may be more greatly impacted by COVID-19.
We are committed to:
Ensuring that the delivery of learning, teaching, assessment and professional services reasonably meets the needs of all students
Where individual specific arrangements or support are required that there are dedicated staff available for you to talk to
On campus, we have put in place training for staff and students and safe working practices which meet government guidelines.
If you have questions about your programme and the delivery of learning, teaching and assessment please speak to your course team.
If you feel that your needs are not met within the general provision, please discuss this with a Disability adviser or equivalent adviser at your campus.
In collaboration with you, course teams and others (as needed), advisers can help to identify adjustments or arrangements to meet your needs.
Examples of reasonable adjustments might include:
Provision of non-medical help such as note-taking or campus assistance
Learning materials in alternative formats
2019/20 academic year
Will field trips and placements be going ahead?
To protect the health of all members of the community, the University has made the decision to suspend all field trips and placements for the remainder of the 2019/20 academic year.
We are currently making plans for the 2020/21 academic year and information about placements and field trips will be confirmed on a course by course basis.
Can I remain in accommodation accredited by the University?
Established tenancy arrangements continue to apply and you do not need to leave accommodation early. Accommodation providers are taking appropriate steps to safeguard their residents. Please speak to your accommodation provider if you have any questions or concerns regarding your accommodation or tenancy.
I am in financial difficulty. Where can I get support?
If you find yourself in financial difficulty (possibly due to a change in circumstances associated with Covid-19, such as reduced ability to work, or increased living costs) you should consider making an application to the Financial Support Fund (FSF). More information and the online application form can be found here. More information about fees and finance can be found here. Please note that some parts of the fund are not available during the summer, so we encourage you to submit your application as soon as possible.
Continuing students who are struggling to engage with online study due to lack of access to suitable IT equipment are encouraged to submit an application to the new Digital Technology support Fund. You could be given a non-repayable grant to buy or upgrade IT equipment ready for next year. More information can be found on MySuffolk.
Will the Library be open for books and study spaces?
University libraries are subject to specific government direction and therefore libraries were required to cease their business under regulation 5(1) of the Health Protection (Coronavirus, Restrictions) (England) Regulations 2020. Our library has therefore remained closed as a result.
National guidance for the safe reopening of libraries has now been issued. This guidance proposes a 6-step approach to reopening of libraries and universities are encouraged to use this approach as they consider appropriate. We are now working through that guidance and will be able to finalise and announce access arrangements as soon as possible. It is important to note that this guidance identifies that it will take several weeks for a library to return to a full service.
As a first step we are pleased to be able to announce that we will offer a click and collect service from Monday 13 July for students to be able to borrow library resources. We will confirm the date and give further detail of how to click and collect through Brightspace. We are also beginning work to develop our second stage of library access, which will provide limited, but bookable study spaces for you. Full information and dates for this second phase will provided as soon as we are able.
It is currently possible for students completing their studies this year to book a slot to return any books to us, although all books are currently on loan until 5th October. If you are finishing your studies, you can book your slot here: https://uos.libcal.com/appointments/book-returns
All of our electronic resources remain available to you and can be accessed from our Library service web pages: http://libguides.uos.ac.uk
Will there still be assessment and exams?
Yes, there will. We believe that assessment provides you with a valuable opportunity to revisit your learning, and ensure that you have understood and can apply what you have learned. Our approach in academic year 2020/21 will support students t deliver their best work whilst ensuring you are not disadvantaged by any actions related to the pandemic.
Will the current situation affect my results for this academic year?
No. We have taken steps to modify our assessment regulations to ensure that this does not happen. Information about our the temporary measures for the current academic year is available here: https://www.uos.ac.uk/content/temporary-changes-assessment-regulations We will publish any temporary measures for our assessment regulations for the coming academic year shortly.
The next academic year- 2020/21
What will induction be like?
You’ll find more information about the University’s plan for induction for new students here.
What will the beginning of term be like? How will I get to meet people?
At the beginning of each academic year we have an induction period and Freshers' week. This year, some of our induction will be delivered online in our Online Learning Environment, Brightspace. This will include a range of activities to introduce you to our university, if you are a new student, or to welcome you back if you are continuing your studies with us. These activities may be across the whole university, or may be at course level. More information will be provided via dedicated Brightspace modules, due to be launched in late July 2020.
Should I book or rebook accommodation for 2020/21?
You can now make bookings with a number of the accommodation providers situated on or near the University campus. More information and the contact details of the accommodation providers can be accessed here: https://www.uos.ac.uk/accommodation. Each accommodation provider will be putting in place their own safeguards for the 2020/21 year. If you have any questions, we recommend you speak to the provider about their plans.
Will I learn on campus, or online?
All of our students will experience a significant part of their learning through face to face delivery on campus and online. Our blended approach will mean that in semester 1 your seminars and tutorials will be experienced face to face on campus as much as possible, and your lectures will be delivered online using our Online Learning Environment, Brightspace, and our Virtual Classroom tool, Bongo.
Will I have access to the specialist facilities I need for my course?
Yes. A priority for our on campus delivery will be making sure that you have access to these spaces, including art and photography studios, clinical simulation, and a range of laboratories. This learning will also be complemented in virtual simulation environments, which form a standard part of our learning and teaching experience.
Will there be support available as I begin my studies?
Yes. Our Student Services teams and Library and Learning Services teams are continuing to provide support to you through the summer and next academic year. Some of the services will be available both face to face on campus and online.
If you need to contact the Library and Learning Services team, please email email@example.com
For any questions relating to finance, accommodation, disability or mental health support, you can send your initial question to firstname.lastname@example.org
I am in a high risk group/ I have been shielding/I have been caring for vulnerable relatives
The government has announced that from 1 August shielding will be paused. From this date, the government is advising people and families who fall into this category to adopt strict social distancing rather than full shielding measures. This means that you could return to campus from that date and once we are open. We recognise that for students who are extremely clinically vulnerable or care for those who are, this is a significant step and you may continue to feel concerned or cautious. Where possible we will look to support you to continue to undertake your course remotely as far as possible. If there is a need for you to attend campus and if this causes you concern then please speak with your course leader and we will do our best to accommodate you to try to balance your needs with those of your course.