Email to all 2021/22 Applicants:
Whether you have just made an application to us, or you have already been made an offer, we appreciate that you require some clarity around the forthcoming academic year and what sort of student experience will await you. As you will be aware, the Government is working through a roadmap for recovery post COVID-19. While there is still some uncertainty and sometimes confusing media coverage, we would like to provide you with details of what we are aiming to provide for you for the new academic year.*
Full campus experience
Provided there are no changes to the government guidance, from September 2021 the University will offer a full campus experience for our students. This means that lectures, seminars, laboratory, and studio sessions will be time-tabled for on-campus delivery. The on-campus experience will be supported by the recording and live streaming of all lectures and some seminars so that students can re-watch these to further aid their understanding and revision, providing a more flexible learning environment for our new and returning students.
While current government guidelines seem to suggest that the country will not face another lockdown, the University has also made all preparations necessary to deliver a high-quality experience for our students should the situation arise.
Therefore, should things change again come September and restrictions reintroduced by the government, we will be able to quickly adopt a blended approach where we would hope laboratories and practical sessions will continue to be delivered on campus with some lectures and seminars being delivered online.
The University offers excellent facilities, and over the last two years has invested over £9 million to develop our specialist resources and studios on our campus as well as our learning centre at BT’s Adastral Park which is dedicated to our creative digital portfolio. Again, provided there are no changes to the government guidance all facilities will be open and available to all students for use during their programme.
Induction and transition
We know that the last 14 months have been difficult for everyone, and your studies may have been disrupted due to the pandemic. To support you in your transition and to help prepare you for life at university, we will be providing applicants, who have received and accepted offers, with an extensive online Induction Programme. As you get closer to your course start date you will be sent information on how to access this, and also the wide range of student support services available to you.
Visit the campus
If you have not been able to visit us whilst making your application, we are pleased that we are now able to offer tours of our beautiful Waterfront Campus in Ipswich for students wishing to join us. To book a campus tour please visit www.uos.ac.uk/campustours
We encourage you to visit this page of our website www.uos.ac.uk/content/applicant-area where you will find all the latest information and updates for applicants applying to the University, including a link to the ‘Information for Applicants’ area of the ‘Coronavirus and the Academic Year’ section. You will also find information on how to join our Facebook Group, and how to chat with our Student Ambassadors via Unibuddy. To access Unibuddy visit www.uos.ac.uk/unibuddy.
Should you have a query regarding your application or offer please do not hesitate to contact the admissions team by emailing firstname.lastname@example.org.
We are excited to meet all our new students in September 2021 and look forward to welcoming you as you begin your journey with the University of Suffolk.
Professor Helen Langton
Vice-Chancellor and CEO
* Please note, if you have yet to receive the outcome of your application, or are holding an offer with outstanding conditions this email does not constitute a final outcome or acceptance. Your application will continue to be reviewed by our Admissions team as appropriate.
Sources of information and support
As a University community, we want to provide as much support as you need to prepare you for higher education study. Please be assured that if you enrol with us you will have access to a wide range of information, advice and guidance services to help support you make the transition. In the meantime, our dedicated Student Life team can help by providing support and guidance on finance, disability, mental health, counselling, diagnostic assessment and careers. Please visit www.uos.ac.uk/content/student-services for more information
Don't forget to keep up to date with your application on the Applicant Area.
Unibuddy is a new initiative the University of Suffolk has joined, which connects prospective students with our student ambassadors. Unibuddy enables you to chat to our student ambassadors so all of those questions you may have can be answered by people who have been through it all, giving you the confidence to make an informed decision and easy transition into university life. To access Unibuddy visit www.uos.ac.uk/unibuddy.
Join our Facebook Group
We have a dedicated Facebook Group for students who are planning to study with us. It’s your opportunity to meet fellow students, those who will be on your course and perhaps in the same accommodation as you. To join the group either click on the link or search for University of Suffolk - Starting Your Journey
As an applicant to the University of Suffolk, we wish to reassure you that we are doing as much as possible to limit the impact of COVID-19 on our community.
We realise that these are unprecedented times and appreciate the impact this will be having on everyone. Whether you have already applied, or are still considering your options, we are committed to working collectively to ensure your application to the University of Suffolk is not adversely affected by the situation we find ourselves in.
Will my application still be processed within the usual timeframe?
Our Admissions Team are working hard to process all applications received, within our standard processing timeframes. The Team are available by phone or email if you have a question about your application and will be happy to help. If we need more information from you in order to process your application, it is likely that we will email rather than call so it is important that you keep checking the email account listed on your application, and email email@example.com if your email address (or any other contact details) changes.
What date should I submit my University application by?
We always recommend that you submit your application as soon as possible, to ensure you have sufficient time to prepare for your studies if you are made an offer.
Are in-person interviews on campus still going ahead?
The University is still conducting interviews for courses where these are a requirement. Most interviews are happening virtually, your interview invitation will give you all the information you need to engage with your interview, as well as the date and time.
Your interview will be conducted by academic teams for your chosen course, and you will still have the opportunity to ask any questions you may have. If you feel like you may need more information about studying at the University of Suffolk you can email firstname.lastname@example.org.
Can I visit the campus?
We are pleased that we are now able to offer tours of our beautiful Waterfront Campus for students wishing to join us this September or to apply to study with us next year. We are putting on socially distanced campus tours to help you see more of what we have to offer. Tours will last approximately an hour and are led by our Student Ambassadors from Monday to Friday at 11am, 12:15pm and 2:15pm. We are also offering a 5:30pm slot on Tuesdays and Thursdays only. To register your interest in a Campus Tour please complete the booking form: www.uos.ac.uk/campustours. You can also have a look around our Waterfront Campus using our Virtual Tour.
I cannot get hold of the information/documents you have requested, what can I do?
We understand that it may be difficult for you to get hold of information or documents to support your application. If you are having difficulties obtaining any details please email email@example.com as soon as possible to let us know. We will make a note on your application that a delay may be expected, if this means the processing of your application falls outside UCAS deadlines we will update you on the steps we will take to process a decision at the appropriate time.
I've been made a conditional offer, what do the recent changes to qualifications mean for me?
Whilst changes to assessment methods are being considered for many qualifications, the expectation is that learners will still receive final grades in time for Summer 2021. Should you find that you don’t quite achieve the grades you expect in the summer, we wish to reassure you that the extenuating circumstances brought on as a result of the pandemic, will be taken into consideration as we review your application.
As a University community, we acknowledge that the current situation may have an impact on your preparedness for higher education study. Please be assured that when you enrol with us we have a range of information, advice and guidance services to help support you make the transition.
Make sure you stay in touch with us, we’re here to help as much as we can. The Admissions Team are available by phone, email or LiveChat. You can also keep yourself up to date via our University of Suffolk – New Starters Facebook page.
Student Life are using the chat function in Office 365 Teams to hold appointments either as a phone call via your computer or laptop, or with video connection. There is also an instant chat feature. You can choose which function you would like to use.
You can also contact advisers through the following emails:
Careers Team firstname.lastname@example.org
Finance Team email@example.com
Student Life firstname.lastname@example.org
Study abroad and International support email@example.com
Disability, Mental Health, Counselling and diagnostic assessments firstname.lastname@example.org