As an applicant to the University of Suffolk, we wish to reassure you that we are doing as much as possible to limit the impact of COVID-19 on our community and students joining us in Autumn 2020. The below contains important information for applicants and enquirers to the University of Suffolk and will be updated on a regular basis.
We realise that these are unprecedented times and appreciate the impact this will be having on everyone. Whether you have already received a decision from us, or are still awaiting the outcome of your application, we are committed to working collectively to ensure your application to the University of Suffolk is not adversely affected by the situation we find ourselves in.
With the most recent government guidance indicating that individuals studying towards a qualification will be awarded a final grade this summer, we are confident that you will achieve the grades required to go to university. Further details outlining how final grades will be awarded have now been released for a range of qualifications, please click on the relevant link below for more information:
- A Levels / AS Levels / GCSEs
- Access to Higher Education Diplomas
- BTEC Nationals
- Cambridge Nationals/Cambridge Technicals
- UAL Diploma
- Functional Skills
We will continue to closely monitor governmental updates and guidance regarding the allocation of final grades and will update the above list to ensure we can best support our applicant community and adapt to further developments should they arise.
The below FAQs outlines how we at the University of Suffolk continue to process applications. As always, our Admissions Team are here to help, colleagues are working remotely at present but can be contacted by emailing email@example.com or through live chat.
Please note if you are an international or EU applicant please check the below FAQs for details on the processing of your application, and our International & EU pages for more details on the specifics of your application as an overseas applicant.
Will my application still be processed within the usual timeframe? Are interviews for arts and other courses still going ahead and if not, will I be notified?
Our Admissions Team are still working hard to process all applications received, within our standard processing timeframes. We may experience some slight delays, but please be assured that Admissions will keep relevant UCAS deadlines in mind. If we need more information from you in order to process your application, it is likely that we will email rather than call so it is important that you keep checking the email account listed on your application, and email firstname.lastname@example.org if your email address (or any other contact details) changes
Are in-person interviews on campus still going ahead?
The University is still conducting interviews for courses where these are a requirement. Rather than inviting you to attend on campus we will send you an invitation for a telephone interview. Your interview will be conducted by academic teams for your chosen course, and you will still have the opportunity to ask any questions you may have. If you feel like you may need more information about studying at the University of Suffolk you can email email@example.com.
Can I visit the campus?
The campus is currently closed, but you can still look around our Waterfront Campus using our Virtual Tour.
What will happen to my application whilst the University campus is closed?
Although we can't work on site, the Admissions Team are working remotely and continue to process applications as normal. If you have any questions about your application please email firstname.lastname@example.org or speak to us on Livechat.
I cannot get hold of the information/documents you have requested, what can I do?
We understand that it may be difficult for you to get hold of information or documents to support your application. If you are having difficulties obtaining any details please email email@example.com as soon as possible to let us know. We will make a note on your application that a delay may be expected, if this means the processing of your application falls outside UCAS deadlines we will update you on the steps we will take to process a decision at the appropriate time.
Is it still possible to book a campus tour with the current situation?
All individual campus tours are cancelled for the foreseeable future.
I’m holding a conditional offer* to study
The government is making arrangements for individuals currently studying for a wide range of qualifications to be awarded final grades as fairly as possible. If your final grades meet the conditions of your offer there’s nothing else you need to do. Should you find that you don’t quite achieve the grades you expect in the summer, we wish to reassure you that the extenuating circumstances we find ourselves in will be taken into consideration as we review your application.
I’m holding an unconditional offer* to study
If you have been made an unconditional offer to study with us and you were due to take examinations affected by Covid-19 soon, your place will not be affected by these recent changes.
My application is pending
We are continuing to review your application, in line with published entry requirements. Here at the University of Suffolk, we wish to reassure you that the extenuating circumstances we find ourselves in will be taken into consideration as we review your application and, should you be made an offer to study when we receive any pending results in the summer
Confirmation of the outcome of your application will be notified to you via UCAS Track and/or communications sent directly via the University of Suffolk Admissions Team.
What are the plans for courses starting in September 2020?
The University of Suffolk will be starting its new academic year on 21 September 2020 (with Nursing students starting on 7 and 14 September). For more details about plans for course delivery please go to the New Academic Year homepage.
What about accommodation?
The University of Suffolk doesn't own or manage any student accommodation, and arrangements will be on a case by case basis dependent on the landlord/accommodation management company. Please be assured however, that the University will work with accommodation providers to provide support to our students where necessary.
For more information about flexible bookings at Athena Hall for 2020/21, please visit the Fresh Student Living website.
What can I do?
As a University community, we acknowledge that these recent changes to your studies may have an impact on your preparedness for higher education study. Please be assured that when you enrol with us we have a range of information, advice and guidance services to help support you make the transition.
As we move through the next few months please make sure you stay in touch with us, we’re here to help as much as we can. As outlined above, we are contactable by email or LiveChat. You can also keep yourself up to date via our University of Suffolk – New Starters Facebook page.
*Please note, should you meet the conditions of your offer, or are holding an unconditional offer that any non-academic conditions of your offer (i.e. references, placement hours, DBS checks etc) will still apply
Will my course begin as planned?
Yes, the University is planning to start teaching in September and October, depending on the course you plan to study. The details of course delivery and timetables are being put in place at the moment, and more information will be confirmed soon. These plans are being informed by Government guidance and so may be subject to some change. However, we promise to communicate regularly with you as we know more.
What is induction?
Induction is your welcome to the University. We aim to provide you with the information you need to get started on your higher education journey at the University of Suffolk, to meet other people on your course, the academic teams and support services here to help you along the way. Whilst Induction will start for most courses on either 14 or 21 September (depending on your course), we will start introducing you to key information and services during the summer, and continue throughout your first year of study.
This year induction information will mainly be delivered online. You will be able to join us for a number of live sessions, many of which will be repeated so you can join at a time that is convenient to you. Other sessions will be pre-recorded so that you can watch on-demand.
When do I enrol on my course?
University of Suffolk enrolment is an online process. Applicants will be invited to enrol during the summer, so keep an eye on your emails.
Enrolment is the process where you check and confirm the information we hold about you, make module selections, and confirm your timetable. Students who are due to receive a tuition fee loan and maintenance support must fully enrol before this funding is released. Students who are being sponsored or self-funding their tuition fees will also be able to arrange for these payments to be made.
When will my course start?
The majority of undergraduate courses running at the Ipswich campus will commence on either 14 or 21 September. The week of 21 September is the main Induction and Freshers’ Week information and activities, with teaching commencing the following week for the majority of students.
Specific dates will be confirmed on the Applicant Area in the next few weeks.
The start dates for courses running at the Partner Colleges and other partner institutions of the University (including GBS and LSC) may vary and will also be published on the Applicant Area.
Is there going to be a Freshers’ Week?
The Students' Union will deliver a Freshers' week which will help you to make friends, it will encourage you to try out new things and to have fun. The SU are planning a blend of in-person and online events, following government guidelines as they become available. The SU would love to hear your ideas and suggestions for Freshers' 2020, so please take a few minutes to fill in this short survey, you might even win some great prizes. https://www.uosunion.org/news/article/6013/Freshers-2020-make-it-yours/
Keep an eye on the SU website for more information as it becomes available.
What if I can’t get to campus due to travel restrictions? / I am shielding at present and so cannot travel. Do I have to come to campus for Induction?
In recognition of Government guidance, we are preparing to deliver the majority of induction events, information and activities online, so you will be able to get involved from wherever you are. We will live stream some sessions so that you can join us and meet others, and will provide recordings of other sessions so that you can watch again at a time to suit you.
We will ask most students to attend campus at some stage before or during induction week as we need to complete some processes face to face. This includes things like collecting your ID card and checking your ID documents. Professional health students may need to attend mandatory training. Please be reassured that we will ensure all measures are put in place to maintain social distancing and observe Government guidelines. If you cannot attend campus, we will endeavor to make alternative arrangements wherever possible.
When should I move into my accommodation?
You should liaise directly with your accommodation provider regarding the dates of your tenancy agreement and any arrangements they have in place due to the Covid-19 pandemic. As outlined above, the majority of the induction information will be available online, and so you may not need to be on campus/living in accommodation until later in the semester. You should check direct with your accommodation provider regarding rental charges when you are not occupying your room. Rent is likely to be payable for these weeks even if you decide not to move in straight away.
Do I need to do anything to prepare for my course?
During the next few weeks you will be invited to join the University’s online learning environment, called Brightspace. Here you will find more information about Induction as well as information from your course teams and some activities to get you started on your academic journey. Take some time to look through the information and check back regularly as more will be released as your start date gets closer.
If you want to get ahead with reading, check out the course pages on the website, where you may find an indicative reading list.
The below information outlines how we at the University of Suffolk anticipate your application being processed. As always, our Admissions Team are here to help, colleagues are working remotely at present, but can be contacted by emailing firstname.lastname@example.org or through Livechat.
I’m starting a new course at Suffolk, can I apply in the UK for my new Tier 4 visa now?
The Home Office haven’t made any concessions to the Tier 4 rules and requirements at the time of writing. Please check the UKCISA website for up to date information and guidance about applying for Tier 4. Further advice can be obtained from the Admissions Team.
I will receive a final grade and am holding a conditional offer* to study
If you receive final grades and these meet the conditions of your offer there’s nothing else you need to do. Should you find that you don’t quite achieve the grades you expect in the summer, we wish to reassure you that the extenuating circumstances we find ourselves in will be taken into consideration as we review your application.
I will receive a final grade and am holding an unconditional offer* to study
If you have been made an unconditional offer to study with us and you were due to take examinations soon, your place will not be affected by these recent changes
I will receive a final grade and my application is pending
We are continuing to review your application within our normal time-frames, in line with published entry requirements. Here at the University of Suffolk we wish to reassure you that the extenuating circumstances we find ourselves in will be taken into consideration as we review your application and, should you be made an offer to study, when we receive any pending results in the summer
Please note, this communication does not constitute an offer of a place. Offers will be notified to successful applicants via UCAS Track and/or communications sent directly via the University of Suffolk Admissions Team
What happens if I won’t be awarded a final grade?
Many countries are still working through the potential outcomes for individuals studying towards final qualifications. Should it become clear that you will not be awarded with a final grade, please be assured that we will work to find a solution to assess whether we believe you have met the academic conditions of your offer. This will likely be based upon study completed thus far, your personal statement, reference, and any interviews, auditions or portfolio reviews undertaken.
What if my offer is conditional upon English Language?
We realise that English Language qualifications may also be affected by these circumstances and wish to reassure you that in the event that you are unable to undertake a test we will utilise alternative methods to assess your English Language ability. We are now accepting IELTS indicator online test and have also modified our University of Suffolk Password test so that this can be invigilated and taken remotely online. Please see https://www.uos.ac.uk/content/english-language-tests for more details.
Will you be teaching on campus in September or will it be online?
At the moment we still hope to be deliver teaching in-person on campus in September. However, this will depend on government guidance and we won't be able to confirm this until closer to our start date. Our teaching staff have prepared to deliver teaching online if necessary and are committed to delivering the best virtual teaching experience with the minimum inconvenience to your studies
Can I start my programme after the official commencement date?
Students travelling from countries where there are travel restrictions in place, may commence their programme two-weeks after the official start date (arriving in mid-October). The UK Government currently has imposed a 14-day quarantine for those travelling into the UK from another country. If this is still in place by mid-October, you can commence on-campus study after the 14-day quarantine period has ended. Our Academics have developed online resources for the majority of our programmes to ensure online teaching can be undertaken remotely should your physical attendance be delayed.
Can you provide any extra financial support?
As well as our existing EU and International scholarship we have introduced an extra "Winter break" travel bursary for our EU students. These bursaries are designed to enable students to assist students with the travel costs when joining us at Suffolk and when returning to your home country for winter break. Full details can be found here https://www.uos.ac.uk/content/eu-scholarships
When will you be issuing my CAS for me to apply for my Tier 4 visa?
This will depend on whether your course is delivered online for the first semester or in-person at the university. It will also depend on government guidelines regarding international travel and entry to the UK. If we do commence teaching in-person in September we commence the CAS procedure approximately three months before the course start date. You will not need a CAS until you are able to travel to the UK for your studies. We're following the updated guidance closely and will keep you updated as and when we receive more information on this.
What can I do?
As a University community we acknowledge that the current situation may have an impact on your preparedness for higher education study. Please be assured that when you enrol with us we have a range of information, advice and guidance services to help support you make the transition.
As we move through the next few months please make sure you stay in touch with us, we’re here to help as much as we can. As outlined above, we are contactable by email or livechat. You can also keep yourself up to date via our University of Suffolk – New Starters Facebook page.
*Please note, should you meet the academic conditions of your offer, or are holding an unconditional offer that any non-academic conditions of your offer (i.e. references, placement hours, DBS checks etc) will still apply.
If you have an enquiry or question please contact our Infozone by email email@example.com
All advisers are working remotely and students are able to book appointments via the usual online form which can be found via this link: intranet.uos.ac.uk/disability-and-wellbeing-appointment-booking
Student Services are using the chat function in Office 365 Teams to hold appointments either as a phone call via your computer or laptop, or with video connection. There is also an instant chat feature. You can choose which function you would like to use.
You can also contact advisers through the following emails:
Careers Team firstname.lastname@example.org
Finance Team email@example.com
Student Life firstname.lastname@example.org