The disability and wellbeing team works with a number of external suppliers for the provision of Disabled Students' Allowances (DSA) funded specialist Non-Medical Help (NMH) support.
We aim to build strong relationships with local providers so that we can work collaboratively to help students get the most out of their university experience.
All external NMH providers must be registered with the Department of Education (DfE) and maintain compliance in all areas.
The following information may be useful:
Visitor parking is available in Duke Street and Athena Hall pay and display car parks. More information about the cost and location of these car parks can be found here
All visitors to the Ipswich Campus should report to Waterfront Reception where they can sign in, and sign out when they leave the premises. You will need a visitor pass in order to access the campus.
If students wish to have their NMH session at university, this should be facilitated by their provider.
Students are able to book rooms for learning-related activity and this includes DSA sessions. However, space is in high demand during term time and we cannot guarantee that rooms will always be available. Students can enquire and book via firstname.lastname@example.org
There is a small number of rooms available in the library building for student use. The library pods can be booked online by students via the learning services website.
If students are unable to book a suitable room, it is possible for providers to enquire about room hire. For more information about room hire availability and fees, please contact our events and conferencing team at email@example.com or by calling 01473 338658 / 338653
In class support
If you are supporting students in class, please make yourself known to the lecturer.
Security can be contacted by internal phone on extension 38999 or by mobile on 01473 338999. They are also available in person at the Waterfront Building reception at all times. It is important that the security team is alerted of any concerns in the first instance as they will coordinate any actions that are required.
In the event of unexpected injury or illness, the university has trained first aiders across all sites. First aiders can be accessed by contacting the waterfront reception in person or by phone 01473 338000. Outside of usual working hours, the security office is staffed at all times. Security staff are trained first aiders and will be able to advise on the best course of action or call an ambulance.
The health and safety policy can be found here
Disability and Wellbeing Team
The disability and wellbeing team is your key contact for any DSA-related queries, questions about reasonable adjustments, support at university or welfare concerns. The team can be contacted by phone: 01473 338400 or email: firstname.lastname@example.org
The Student Centre is based on the ground floor of the waterfront building.
Tel: 01473 338833
Library and learning Services
Each course has a dedicated Librarian and Academic Skills Adviser to help students in their studies.
Students can access the support through workshops, booked appointments or a growing range of online tutorials and guides
Careers and employability
Careers and Employability Advisers are available for information, advice and careers guidance.
Tel: 01473 338833
If students are experiencing financial hardship, they can access support and information from our finance advisers. Brief queries can be answered via email: email@example.com or students can attend 1:1 bookable appointments and drop in sessions. Information available at the student centre.
If students are unable to submit work due to ill health or other exceptional reasons, they can apply for extenuating circumstances via their OASIS portal. See the extenuating circumstances policy or contact a disability adviser for more information.
We prefer to have a named contact with each external NMH provider. If you are new to providing support for University of Suffolk students, or have not previously contacted us, please send your details to the disability and wellbeing team. This information will be held securely in accordance with our privacy notice.
All feedback requests should be sent to firstname.lastname@example.org
We ask that you send a summary of support provided to University of Suffolk students at the end of each semester (December and June each year). The summary should include:
- Student name and CRN number
- Type of support supplied
- Date support started
- Number of hours delivered / allowance each year
- Location of support provision
- Any other comments or feedback that the disability and wellbeing team should be aware of
Feedback summaries and any other enquiries should be emailed to email@example.com