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Student Services Update

Please find updates to our service delivery.

Christmas closure

The university is closed from Friday 23rd December, and we will return on Tuesday 3rd January 2023.

Security will be on site throughout the Christmas period and accessible via the Waterfront Building Reception - dial 01473 338999. If you are in need of emergency services, urgent medical or mental health support, please contact the emergency services by dialling 999 or call NHS 111.

We hope you stay safe and well during Christmas 2022 – here are some top tips from the Mental Health Foundation.  

If you want to explore and learn more about strategies for wellbeing, check out our SilverCloud programmes or Student Minds Student Space.   

If you have urgent accommodation needs: Please follow this link for information about emergency accommodation and how to contact your local borough council.  

You can also:  

  • Text SHOUT to 85258 for text support with a trained volunteer  
  • Call the Samaritans Freephone number on 116 123 for mental health support  
  • Call the NHS first response by dialling 111 and select option 2 to access immediate advice, support and signposting for people experiencing mental health difficulties or to speak with a mental health professional. This is only available if you live in Norfolk or Suffolk. If you are outside of these areas, please download the Hub Of Hope app to find your local crisis service.   

In term time, all University services are operating in person on campus as well as remotely. 

We hope that this gives you flexibility to engage with our services in a way that feels comfortable for you.

Advisers can be accessed as usual through email, telephone and appointment (in person or via MS Teams).

Our on campus Student Centre is fully operational and the team of Student Life Advisers are available Monday - Thursday 8:45-5:15pm and Friday 8:45-4:45pm. 

If you have any queries you can contact by email or 01473 338833.