Please find updates to our service delivery.
April 2022 update: University services are all operating in person on campus as well as remotely.
We hope that this gives you flexibility to engage with our services in a way that feels comfortable for you.
Advisers can be accessed as usual through email, telephone and appointment (in person or via MS Teams).
Our on campus Student Centre is fully operational and the team of Student Life Advisers are available Monday - Thursday 8:45-5:15pm and Friday 8:45-4:45pm.
If you have any queries you can contact firstname.lastname@example.org by email or 01473 338833.
We recognise that due to current global events related to COVID-19, that there may be a need for some students to study or start their programme from overseas for a period of short time.
Our aim is that to ensure that services are available to you wherever you are currently living. However, if you are living outside of the United Kingdom (UK), there may be some limitations to how you can access university mental health services remotely. These are outlined below. Please note that support will be offered during UK working hours only (9am-5pm Monday to Friday). If time differences make it difficult to arrange direct contact, advice will be offered remotely via email and online delivery of information.
What we can offer:
- General wellbeing advice and guidance within office hours – Students can make appointments through our online booking system.
- Advice on University policies and procedures such as academic regulations, extenuating circumstance and applying for extra time for assessment.
- Discussion of support arrangements and reasonable adjustments for students with disabilities – Students can make appointments through our online booking system.
- The university counselling service can offer up to six counselling sessions in an academic year. Counselling will be delivered via Microsoft Teams appointments
- Remote help with time management, workload management and extenuating circumstances
- Access to online workshops and self-help resources eg. SilverCloud, MySuffolk and Brightspace
- Information about local and general international healthcare services. Please note we are unable to liaise directly with local support or health services on your behalf if you are abroad, but we can explore support options with you.
What we cannot provide:
Mental Health crisis or urgent support – If you are in need of urgent medical or mental health care, please contact your local Doctor or healthcare provider. University staff will provide information where possible, however they may not hold up to date information or have knowledge of the relevant services for all countries and therefore we recommend speaking with your local Doctor or healthcare provider in the first instance.
Through the 2021/22 academic year we will continue to offer online appointments as well as in person meetings and support. Please see our page about Appointments and Drop ins for more information about how to connect with the team.
We can offer online screening for Specific Learning Difficulties (SpLD) and diagnostic assessments can be delivered both online and in person.
More information about the assessment process for Apprenticeship, Undergraduate and Postgraduate students can be found on MySuffolk Dyslexia and Specific Learning Difficulties Service.
Advice on the delivery of study support and assistance where identified as part of a reasonable adjustment agreement
Some students receive study support as part of a reasonable adjustment agreement. Sometimes this support is referred to ‘non-medical help’, which is a term that is particularly used in the Disabled Students’ Allowances (DSAs) process.
Types of study support could include:
- Specialist study skills for specific learning difficulties or autism
- Specialist mentoring for mental health conditions or autism
- Practical campus assistance
- General study assistance
University staff or a separate external supplier may be your provider of ‘non-medical help’. You can find out who delivers your study support by checking one of the following:
- Disabled Students Allowance (DSA) letter 2.
- Needs Assessment Report – completed as part of the DSA process.
- Reasonable Adjustment Agreement.
If in doubt speak to a Disability Adviser.
The University’s position on the delivery of study support (or non-medical help) on campus
The campus is open and whilst we want to offer you a full campus experience, we also want to offer you flexibility.
Below gives an indication of how the university will work with you to deliver our services.
Study skills sessions with an Academic Skills Adviser
Microsoft Teams, Skype or in person at our Ipswich campus
Specialist mentoring for Mental Health or Autism
Microsoft Teams, Skype, telephone or in person at our Ipswich campus
Non-specialist study assistance
Microsoft Teams or Skype or in person at our Ipswich campus
Access to recordings of virtual classes and accompanying learning materials
Synchronous / asynchronous notetaking
Reader or Scribe
Microsoft Teams, Skype or in person at our Ipswich campus
If there is a disability-related reason that support cannot be delivered remotely, please contact a disability adviser to discuss your needs and explore alternative arrangements, such as face-to-face on campus support. You can telephone 01473 338833 to make an appointment or email: email@example.com
The University may need to undertake a further risk assessment or identify adjustments with your course team.
What happens if I receive services from an external DSA supplier?
Your external supplier will contact you to explain how they intend to deliver support over the academic year. The University does not have control over the decisions or processes of external suppliers. If you have a query or concern, please raise this directly with your supplier. If you feel unable to do this, you can also speak to a Disability Adviser for information and advice.
We would like to remind you of our online support services and advice for keeping well and ways to connect with others:
Here are some top tips from the mental health foundation.
If you want to explore and learn more about strategies for wellbeing, check out our SilverCloud programmes or Student Minds Student Space. If you are in need of urgent medical or mental health support, please contact emergency services by dialling 999 or call NHS 111.
If you have urgent accommodation needs: Please follow this link for information about emergency accommodation and how to contact your local borough council.
You can also:
- Text SHOUT to 85258 for text support with a trained volunteer
- Call the Samaritans Freephone number on 116 123 for mental health support
- Call the NHS first response line 0808 196 3494 to access immediate advice, support and signposting for people experiencing mental health difficulties or to speak with a mental health professional.