Registry and Student Services

Registry and Student Services underpins every element of the student journey through the provision of quality advice, guidance and resources, and the guardianship of sound policies and procedures.

The directorate comprises the following departments.

  • Registry Services – Committees and Governance; Course Administration; DBS; Exams; Graduation Office; Office for Student Appeals (OSACC), Complaints and Conduct; Partnerships; Student Financial Support Fund; Student Records; Validation
  • Quality Assurance and Enhancement – compliance with sector and stakeholder expectations and requirements; course/institutional (re)approval and development; external examiners; maintenance of academic standards; policy, procedure and process developments; TEF; initiatives to enhance the quality of the student experience; ePASSPoRT scheme including PgCAP
  • Student Services – careers and employability; chaplaincy; counselling; diagnostic assessments; disability and wellbeing; Infozone and reception; international; mental health; peer mentoring; safeguarding and prevent; student finance

Directorate Structure

Our people make the change

Academic Registrar

Fiona Fisk, Academic Registrar

Fiona Fisk

E: f.fisk@uos.ac.uk  
T: 01473 338659

Professional Assistant


Victoria Matthews

E: v.matthews@uos.ac.uk 
T: 01473 338679

Registry Services

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Registry Services includes Course Administration, Student Records, Validation, Exams, Partnerships, OSACC, and the Graduation Office.

Student Services and Infozone

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The department are committed to offering a free, confidential, impartial and experienced service, which meets the needs of the student community.

Quality Assurance and Enhancement